If you would like to chargeback a transaction, you will need to lodge the dispute within 30 days after the date of the statement on which the transaction is recorded. ePayments Code:How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Sometimes this includes changes to design and colour. Chargeback is a term used by credit and debit card providers. Louis, Missouri, USA (GMT-6). However, Westpac's fine per breach ($56. The alert will also apply when a customer transfers money to an account. Connect to Xero, MYOB, QuickBooks and more in Online Business Banking. Merchant Name Transaction Reference Number Amount Currency / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ Note: If further transactions are to be disputed, please attach a second document with continued list. If you are calling us after 8pm NZ time, press '1'. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA). - ACCC v Visa Inc. For any disputes in connection with a matter arising under these BPAY Terms and Conditions, please promptly notify us and we will attempt to resolve your dispute through our dispute resolution process. Please note that after 8pm on weekdays and 5pm on. Tap Statements (incl. There are insufficient funds in the linked account. Manually key a transaction if you have the customer’s card. Where Westpac flags transactions that suggest potential child exploitation in high risk locations, these transactions are now prioritised for action and reported to AUSTRAC within 24 hours. e. Scroll down to the Tags header, tap Edit. get a credit for the transaction If you dispute any transaction recorded in your monthly statement, you must notify us in writing within 30 days of the statement period closing date, giving the following information: • the relevant card number and the name on the card; • the amount and nature of the disputed transaction, attachingYou can upload a file by dragging and dropping the file into your personal workspace (i. This is faster than regulatory standards require. This authorised amount is held and appears as a “pending” transaction for up to 5 days. g. Yes, if you add a tag to a transaction, any other users who have access to your account will see the same tag. Be aware of refund fraud. Never start Online Banking by clicking on a link in an email or by typing in any other website address. If the debit is from another bank, Westpac has sent the transaction to that bank. Tap the Statement date period you want to view. Manage my Credit Cards frequently asked questions. In Online Banking. 1. The following are some common reasons which may assist you to understand why your transaction may have declined. Minimising fees and charges. You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas. +61 2 8253 4530. If you had an eligible Westpac account at the time of closure, your remaining funds were transferred by the end of July 2021. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. § 1110 to prevent the assignment of its leaseholds without its consent. Aforementioned transaction need to be fully processed. ePayments Code:For use when requesting the closure of your Share Trading, Global Markets or Exchange Traded Options (ETO) Account. We’re sorry, this feature is currently unavailable. & Ors (for Visa) proceedings brought by the ACCC with respect to matters involving currency conversion on payment card transactions and allegations of exclusive dealing and misuse of marker power. Tap $ in the bar menu . What is a pending transaction? When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will authorise the payment and immediately deduct that amount from your available funds. As part of the eChargebacks process, an issuing bank may request more information (make a retrieval request) from Westpac about a disputed transaction, and then raise a chargeback. Mr Papas's exact whereabouts is presently unknown. Deposit Atm Westpac. While your card is blocked your annual account fee may still be charged until your card is cancelled. - International Money Express Limited v National… Show moreDispute Transaction Westpac. 1 Saving applies to Westpac customers who use an ATM belonging to a member of the Global ATM Alliance only, and is subject to change. Business Choice and Business Debit: 1300 650 107; or if outside Australia +61 2 9155 7700. Funds Settlement; Contact. But if you cannot get onto them, you can contact your bank and request a chargeback on your debit card account. au. Visa, Mastercard, American Express and Interac have committed to protect you. Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. The contact details for AFCA are set out below. See full list on westpac. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Or if outside Australia + 61 2 9155 7700 (outside Australia) Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. The balance and available funds will only be updated once the refund is finalised and processed by the merchant. Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. But the timing is important. In a statement on Monday morning, the. You are not registered for Online Banking, and you do not have an active Westpac Protect. In the Westpac App. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. 8. 6. 11. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Find out more. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. Pending balance. Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. You can resolve the issue with the merchant directly. If your card needs to be couriered to you within Australia, a courier cost of $25 will be charged to your card (additional. If known, we’ll provide suggested subcategories based on the transaction description. 3. Pay with your mobileTo combat potential fraud, Riot has a few rules in regards to how it deals with chargebacks: Your Riot Account will be suspended once a chargeback occurs. Find out more about the New Payments Platform, Osko and. A chargeback is like a refund - it reverses a transaction made on a debit or credit card. The service is built on the New Payments Platform and enables fast payments to a PayID or an eligible BSB and account number. Cancel your card. (46) Corporate Credit Card Administrator will send the cardholder either the Westpac "Dispute Transaction" form or a "Fraud Claim" form for completion - depending on the issue. Enter the Amount, Date and Frequency. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. You’ll need to contact us as soon as you decide to raise a dispute. Separately, an account number is required to perform the international money transfer. This means you don’t have to wait up to 10 business days for payments to be processed to. DISPUTE CLAIM FORM Version 1. Westpac’s remediation covers an estimated 328,000 potential missed corporate action notifications impacting approximately 32,000 customer accounts. Westpac Disputed Transactions. The payment procedure for card payments is simple. your bank or Amex) to the merchant via their bank. Tell the customer to contact their card issuer. An incorrect card PIN has been entered at the terminal. Published 30 November 2021. The below fees will be charged at the time of processing an International money transfer: Westpac Online Banking or the Westpac App (sent in a foreign currency) - $0 AUD. George Wide Wallet is an prepaid travel money joker that canned help you save on foreign transaction fees and give you control over your spending. com. Australia's Westpac bank has negotiated to pay a record A$1. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. You can cancel a dispute at any stage by simply contacting any BOQ Branch or our Contact Centre directly on 1300 55 72 72. 1. You can contact ShopBack via the ShopBack app or website. We have re-reviewed the 12 customers highlighted by AUSTRAC and taken action and are working. Before trying these instructions make sure you update to the latest version of the app . Westpac Eftpos Card. 9:30am - 5pm, Fri. Digital Card Westpac. It indicates you should call the number provided if you did not make the transaction. Customer responsible for transactions, even though probably drugged . You can also phone 1300-651-089 or +61-2-9155-7700 (if. This may process the transaction using Electronic Fallback (EFB) (if applicable) 1. Some branches now open weekends. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal dues at Westpac Group ATMs and over 50,000 ATMs external. If the cardholder’s bank feels the dispute is valid, the transaction in dispute is reversed from your merchant account and refunded to the cardholder. Lock or Unlock your card. All branches are open: 9:30am - 4pm, Mon - Thurs. g. Austrac was established on the heels of the 1988 Final Transactions Reports Act for banks (and other deposit-taking institutions) to lodge reports on cash transactions over $10,000 or payments. Please try again later. Branch opening hours. Card transactions. Westpac Get Paid on-the-go or Westpac Get Paid in-store technical support. Please complete this form if you need to dispute a transaction on your BankSA Worldwide Wallet Account. In the Westpac App. Justice Beach today handed down his decision in the last of six separate civil penalty. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The SWIFT Code for Westpac is WPACAU2S. DECLINED CANNOT PAY. paypal then get upset and try and steal the money from my bank account but that transaction gets denied because my paypal bank account is always at 0 balance. Branch opening hours. We will get a replacement card to you as soon as possible and can stop all transactions on your account immediately. Pending transactions frequently asked questions. 1. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. . While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. George Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending. You may notice a few changes as we continue to improve the online banking experience. Here's a guide to help you understand what to do next. Tell the customer to contact their card issuer. Visit your local branch. A toolbar now appears above the list. Such practices include: customers remitting small amounts of money to the Philippines and Southeast Asia despite having no familial or business connections in those countries, customers remitting money to a. 1Westpac Online BankingBranch opening hours. If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas. Westpac Banking Corp , Australia's third-largest bank by market capitalisation, said on Monday it would raise A$750 million ($488. To provide your. Open accounts, a term deposit, apply for a loan or credit card. co. From overseas. They are likely to request your personal or banking information. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management. If a client wants to dispute a transaction, he must contact the merchant first. 2. The Westpac App connects you straight to the relevant team member. A pending transaction can all be cancelled or reversed at the request of the merchants. The SWIFT Code for Westpac is WPACAU2S, find out more. 8am-6pm, Mon - Fri (Sydney time) From overseas. Update my daily payment limit. To help you decide which credit card is best for you, compare our cards. The merchant is then obligated to provide evidence that the service is provided. Explain money transfer times. Raise a dispute to investigate the charge. 9:30am - 5pm, Fri. Handycards can be requested at our branches and are mailed to you. Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. Bottom line. You means the Account Holder and or Cardholder as applicable. Process a transaction for a third party or supplier. Westpac provides the Westpac Added Online Security Service to our customers. By adding the tag “Wedding” to the transaction, you can see how much you’ve spent in each category for the “Wedding” at any time, helping you keep track of your spend. The system will continue to learn as you update your subcategories. A dispute is when a cardholder asks their bank for a chargeback on a transaction, claiming that they either didn't authorize the transaction or didn’t get what they paid for. Australian Financial Services Licence Number 233714. What's a BSB number?The Westpac Group intends to meet all legal obligations under FATCA in accordance with relevant laws. Whether your bank or credit union can raise a chargeback on your behalf; and. Keeping your data safe. 2. You can continue to use the same PIN from your existing card on the new card. We offer various liability structures to meet your individual business needs, including personal, joint and several and business liability. com. Phone: 1800 931 678 (free call)c. The Administrator can change the number of approvals required to create a PayID: Go to Administration > Features and approvals. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. Some possible reasons for why the transaction is declining even though the mobile card still appears in the Google Pay app include: You don’t have an internet connection and a new Token Key is required; Your Near Field Communications (NFC) is switched off on your mobile device. What is an IBAN number? An IBAN (International Bank Account Number) is an alphanumeric code containing 15 to over 30 characters and is used in certain countries to identify Bank,. Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or Bonus Cashback. For authorised transactions, you can either call us or use our Transaction Dispute Form – just print out, complete and sign the form before sending it to us via the below methods. My Westpac Handycard does not have a CVC, what can I do? A CVC is required to add a. b. 9113. Westpac Group means the Bank and its Related Members. Tags for holidaysWestpac also offers the EFTPOS Air app, which allows payments to be taken on compatible phones and tablets 1. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank, upon receiving the refund request, may display the refund as pending. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. You may be able to regain access to your account by repaying the amount owed (more info on that below). The balance and available funds will only be updated once the refund is finalised and processed by the merchant. To search your transactions: In the Westpac App. Be aware - If you call the number on this message, you will not be speaking with Westpac. Card payments occur in real-time: the transaction is made between Westpac and the payer's. This form is digital – you can complete it on. Explain pending transactions. . Westpac's panicked response to its money-laundering scandal looks ill-considered. Westpac is one of the easiest banks to use to dispute a transaction,. Westpac Ev Loan. Block your credit card or debit card if it’s lost or stolen. The contact details for AFCA are set out below. Useful contacts . It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. While the credit card refund is pending the amount does not alter your account balance. If you wish to dispute a transaction on your statement, you may do so. My Westpac Protect™ Security Code looks different to. The Merchant services. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. ⁵. This applies to all push notifications except for ‘Card on the way for new or replacement of lost/stolen credit cards’- these notifications will only be sent to primary cardholders. Choose the account on which the direct debit will appear. 4 out of 5 stars from 1,413 genuine reviews on Australia's largest opinion site ProductReview. Try the transaction again. 9:30am - 5pm, Fri. Chargeback fees can cost anywhere. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Justice Beach today handed down his decision in the last of six separate civil penalty. 5 March 2023. Go to Approvals > Other Tasks and approve the request. The transaction needs to be fully processed. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Have your case number handy. Provide relevant documentation as requested (e. Westpac Get Paid online technical support. All other international and standard fees apply, including foreign currency conversion fees - refer to the Transaction and Service Fees Brochure for details. . Select a payee or Create a new payee. If you contact the debiting company they can provide more information about who they are debiting on behalf of. Chat now for an instant response -. C. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Forum is run by Sydney businessman Bill Papas. 468 followers 470 connectionsFill out a chargeback or dispute form. If this action has no. DismissA Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. A chargeback is a dispute between the card holder and the merchant resulting in a claim and a settlement. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000 (international toll charges apply). What to do if there is a fraudulent transaction; Business card replacement after a fraudulent transaction; Card transactional issues and chargeback rights; What to do if your card is lost or stolen; How we keep your cards secure; Lock a lost business credit or debit cardThe Federal Court has ordered Westpac to pay penalties in the amount of $113 million for widespread compliance failures across multiple businesses, including Westpac’s banking, superannuation, wealth management and insurance brands. 0 What to do if you have a problem or dispute Our service approach. Useful contacts . Please select the reason that best matches the purpose of your money transfer and include any relevant details in the free-text description box. Fast, fair and free for consumers. Our Fraud Detection team advises you on unusual activity on your card and asks if the charges are yours. Your Westpac account statement does not differentiate transactions made with your physical card or. 1. Tap Install and follow the prompts. It will be a scammer. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Card transactions. 2. For Westpac issued products, conditions, fees and charges apply. Note the "Reason for payment" is not passed or visible to the. GPO Box 3433, Sydney NSW 2001. [6] Telegraphic Transfer received by you [4] $15 to a non-Westpac account per transfer $15 to a Westpac account [5] [5]9:30am - 4pm, Mon - Thurs. Phone: 1800 931 678 (free call) This Westpac Addendum may be amended by Westpac from time to time in the same manner as the Agreement may be amended by Stripe. Download the disputes form below and submit a completed form for resolution via the link below. Note: You will not see other transactions made with your Westpac card. 1. However, even if we decline hardship assistance we may provide other assistance on a case-by-case basis. Option 1. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141. Your available funds will remain unchanged. g. Some branches now open weekends. Alternatively, you can select Disputes from the menu and click the Dispute a Transaction button. Search SMS Code & Token in the Smart Search bar. Step 1: Write to the Bank. Select Choose File to browse and select a . 4. (+61 2) 9155 7700. Online: Email: info@afca. Contact us immediately on 1300 651 089, or if outside Australia +61 2 9155 7700. An account overdrawn fee and debit interest may apply. While a transaction is pending, the amount is deducted from your available funds, not your account balance. If you have a Westpac credit card, the purchase transactions will be categorised as expenses. Sometimes this includes changes to design and colour. Other banks may still deduct fees from your payment. Internet connection is needed to access Westpac App. If you’re ever concerned you’ve been given. All Cardless Cash limits apply across Westpac, St. . Some branches now open weekends. Find out more. Available for Westpac Australia customers. If the transaction is still declined: Ask for another form of payment. Altitude Rewards Credit Cards. Please allow 2 calendar days from expected delivery date before submitting a dispute in case there was an unexpected problem with delivery. Our Head of Operations and Contact Centres Jason Lock tells the The AM Show. 2. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. A voluntary refund, however, is strictly a matter between the merchant and the customer. Option 2. Any dispute with respect to this Westpac Addendum between you and Westpac, including a dispute as to the validity or existence of this. 6. A summary of these changes is below. From Banking, select the relevant bank account. Delete a bank transaction. Safeguard your business with the right information. Please complete the create below if your dispute fits into the following criteria and we’ll to happy on help:My disputed real appears in our credit card statement which is less than 30 days older (see which time on the top of your statement)I have contacted the merchant directly to tries and solve my disputeMy reason available disputing to. Some branches now open weekends. Most New Zealanders use online banking these days but for people with patchy internet, phone banking is still an option. In countries where FATCA operates under an intergovernmental agreement (IGA) with the US (such as Australia), Westpac intends to meet all our legal obligations. The external dispute resolution service available for the Westpac Global Currency Card is: 8am - 8pm AEST, Monday - Friday. If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. Osko payments and payments to PayIDs can only be made through Westpac Online Banking. 10:24pm Jan 29, 2021. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. If this action has no solved the disputed transaction in Westpac, you can contact the bank in Internet banking or the mobile app. Peter King. Option 4. Since joining Westpac in 1994, Peter has held senior finance roles including Chief Financial Officer with responsibility for Westpac’s Finance, Group Audit, Tax. You can talk through your options with someone in our team either at your local branch or by giving us a call on 0800 400 600. Download Dispute Claim form. 9:30am - 4pm, Mon - Thurs. Refer to the other contact methods below if the. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. If your dispute fits into the following criteria, please complete the form below and we will aim to contact you by phone or email within 10 working days to acknowledge your dispute: My disputed transaction occurred on a Westpac debit or credit Mastercard (if your transaction occurred on a Westpac EFTPOS or Prepaid card, please call us on 0800. We’re working to restore it. Civil penalty proceeding settled on limited admissions basis. Check balances, pay your bills and make transfers on the go 24/7. 4. Control your card from the app Access your card management tools via the Cards Hub within the Westpac App. 11 What to do if you want to dispute a Westpac Business. Had he stayed on he could have received. Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. This authorised amount is held and appears as a “pending” transaction for up to 5 days. Please complete this form if you need to dispute a transaction on your Westpac Worldwide Wallet Account. 1800 221 815. You should always check the accuracy of transactions appearing on your credit card statements. You can stop receiving paper statements and be notified by email when your new statement is ready to be viewed. For fee and FX rate information when sending an international money transfer, please refer to Westpac’s currency converter, find out more. Westpac is one of over 60 Australian financial institutions connected to the New Payments Platform. For debit card refunds (where selecting credit, contactless payment or online/phone purchase), the. your bank or Amex) to the merchant via their bank. Need Help? Call us on 1300 655 505 8am-8pm Sydney time, 7 days a weekIf you accept the transaction, any temporary dispute credit will be reversed. Can I cancel or dispute a pending transaction? A dispute can only be lodged once the transaction has been fully processed. 1. Search Westpac. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Austrac stated that Westpac should have flagged these transactions, as they were consistent with child exploitation practices 15. When you dispute a transaction a message is sent from your credit card provider (i. Before trying these instructions make sure you update to the latest version of the app . Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. Often this will be a phone hotline (free or for the cost of a local call) that is open 24 hours, or a way to leave messages after hours. The trading name and logo. Cardholder enters credit or debit card number on payment page. • Westpac’s foreign exchange rate will apply when converting currencies in Online Banking, the Westpac App or when we otherwise convert on your behalf. Please quote your dispute reference number if you have it handy, or your Customer Access Number (CAN). the folder that was shared with you by Westpac) or by clicking the 'Upload' button on the right-hand side of the File Sharing Service (Fileshare) homepage and selecting the file you would like to be loaded and shared. In such cases, you can manually categorise these transactions, which lets the system learn from your preferences and categorise future transactions similarly. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. Other statuses indicate a problem processing the transaction. Make a transfer or payment frequently asked questions. In the Accounts section, ensure the Manage PayIDs option is ticked. [6] Telegraphic Transfer received by you [4] per transfer $15 to a Westpac account [5] $15 to a non-Westpac account [5] $15 to a non-Westpac account. To dispute other transactions or if business customers don’t have a NIN (for example, customers who use a Business Identification Number), use the transaction dispute form. From anywhere in Australia 8am – 8pm Sydney Time, 7 days a week, except Public Holidays. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000. All branches are open: 9:30am - 4pm, Mon - Thurs. Some branches now open weekends. Westpac Worldwide Wallet Product Disclosure Statement (PDF 307KB) Online Banking Terms and Conditions (PDF 355KB) You should read the Westpac Worldwide Wallet Product Disclosure Statement, Online Banking Terms and Conditions, and Westpac Retail and Business Banking Financial Services Guide before making a. Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements. Talk to your relationship manager. Some branches now open weekends. Online Banking allows you to hide accounts from display and reveal them again when you choose. A map of the transaction location. Consumers should contact the merchant to try and sort out any issues, and the merchant will usually contact the issuer to cancel the charge. You can also report the loss at any Westpac branch. But once the charge has been posted to. org. You also have the options of printing a dispute form, mailing or faxing it to 1300 788 350, lodging the dispute over the. 9:30am - 5pm, Fri. If your card is lost or stolen report it to us immediately, by calling 0800 888 111. Features Westpac Business One Westpac Business One Plus Westpac Business One – Negotiator Plan. Verified account Protected Tweets @; Suggested usersAsk the customer to insert or swipe their card. How to cancel a disputed Transaction. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in. ). Security tips. In the Westpac App.